Privacy policy

East Sea respects the confidentiality of personal information of passengers. All information collected is handled and protected properly.

1. Scope of the data to be collected

The information collected at East Sea during passenger's registration process includes:

Name, date of birth and gender of passengers to serve the purpose of registration and purchase ancillary services with Hepstar – the service supplier. Passengers are responsible for providing correct information on the comparison with personal papers will be used to register the services.

Passenger’s habits when using products & services for the purpose of analysis to support improving the quality of products and services East Sea.

Company tax code and personal tax code to serve the purposes of VAT invoices.

Contact telephone number, fax number and e-mail service for the purpose of communication with passengers.
Address to serve the purpose of sending tickets on request, additional information for hotel products, travel insurance and ancillary services.

Credit card numbers, cardholder name, CVV number, date of expiry of the card to serve the purpose of completing orders for payment orders to pay online.

Company and/or personal account to serve the purpose of refunding to passengers upon request.

Personal email, personal phone numbers, social network accounts (Facebook, Instagram, G +, Twitter, Pinterest, Wordpress, etc...) for monitoring and newsletter promotion.

Individual customers are not required to create or have East Sea’s account to access, request & purchase ancillary services at extra.eastseatravel.vn. Sub agents are required to register and sign an agreement with East Sea to access, request and purchase ancillary services at extra.eastseatravel.vn

2. What do we collect passenger data for?

The information about the customer's data is collected to complete the process of buying and selling products and services at East Sea, especially ancillary services, airfare, travel insurance and hotel. The information collected can also be used to provide products that will be developed in the future East Sea.

In some cases, we may also use the information that was provided to the program to poll clients, advertising campaigns, promotions, product quality references, etc ... East Sea also will use the data provided for statistical purposes. All process or statistical surveys will be carried out internally or through reputable partners to protect the privacy optimal customer East Sea. Statistics are done with the aim of improving the quality of services and products.

3. Scope transmission of passenger information through other units

East Sea commits to only transmit customer data to airlines, hotels, travel insurance, banking partners, payment gateway partners of extra.eastseatravel.vn, ancilary services providers and direct partners who work with East Sea.
East Sea commits to the customer's data is transmitted only to prestigious partners who have highly secure mode, reliability and absolutely no abuse of user privacy on East Sea.

East Sea has the right to provide personal data to government agencies with lawful requests from governments. East Sea does not sell information collected about users of this site or other customer of East Sea to different companies aiming to profit.

4. The scope of communication between the user and extra.eastseatravel.vn

East Sea.com is allowed to contact the user when necessary, through email, sms, fax, letter, phone, social media channels and in person to discuss the consultancy, sale, negotiate and settle claims, customer care, and customer surveys and notify their customers of the advertising, promotion from extra.eastseatravel.vn or from the airline. Users may refuse to accept advertisements and promotions from extra.eastseatravel.vn

5. How to change personal details, and refuse to accept advertising?

Each member of East Sea (user) to have the right to see and change your personal information on the site East Sea. To do this, the user must enter the site East Sea and sign in with a registered account. User may be asked to activate the subscription emails or agree to change the information is sent to the automated system of East Sea.

User who signed up to receive information from East Sea may refuse to continue to receive information at any time. User can delete the data registered in extra.eastseatravel.vn at anytime. East Sea have the right to store user data in a legal way for the purpose of transactions, accounting and orders to pay online.

6. Google Statistics:

East Sea can use Google's statistics to measure the quality of products and services as well as the habits of users to support the purpose of advertising, marketing. The cookies are used to measure the collected data stored on the user's computer after clicking. These cookies are usually active for 30 days and did not include personal content. The details on how to use the above information is stored and comply with regulations, Google's privacy regime in http://www.google.com/intl/vn/policies/privacy/.

Users can restrict the data collection process of Google by blocking cookies on a computer programmed by the user with the functionality of the internet browser. However, to support the quality assurance of some websites, East Sea encourages users not to block cookies unnecessary.

7. Use of cookies

East Sea may use cookies to identify the access of the user's past at East Sea. These cookies contain data that users access and search from the last run related soles airline tickets, travel insurance, hotel or products which provided by East Sea website.
Users can restrict the data collection process of East Sea by blocking cookies on a computer programmed by the user with the functionality of the internet browser. However, to assist us to ensure the quality of web pages to serve customers better, East Sea encourages users not to block unnecessary cookies.

8. Data Collect Activities:

All Companies belong to East Sea Group (ESG). Details of the company are included in the "Contact Us" on the sites of East Sea.

9. Exclusion of Liability

Complete information on the rights and privacy policy on the site of what was included East Sea out in section Privacy Policy under East Sea sites. However, in the course of implementation and handling of customer data, East Sea can flexibly implement our Privacy Policy section, as long as East Sea commits of no abuse of user privacy.

East Sea has no obligation to pay compensation for the abuse of the privacy and security policies without the legal requirements from government agencies.

East Sea commits efforts associated with the most prestigious sites for maximum protection of user privacy. East Sea is also not responsible for the privacy policies of other partners.

10. Change of the privacy policy

Privacy Policy may be changed according to the actual situation without prior notice. East Sea will update the change of privacy policy on the sites of East Sea.